Telemedicine FAQs

If your question was not featured below, please contact your local location for more information.

Frequently Asked Questions

Which Specialties are Currently Using Telemedicine?

Urgent Care
Family Medicine
Dermatology
Ear, Nose, Throat
Family Medicine
Gastroenterology
Gynecology
Medical Weight Loss
Neurology
Neurosurgery
Obstetrics
Orthopedics (Post-ops)
Pediatrics
Physiatry
Podiatry
Sleep Medicine
Urology

The current list of which specialties offer telemedicine may change, please check directly with your provider's office to find out if telehealth appointments are available

Which Types of Visits Can Be Done Over Video Chat?

Telemedicine is useful for the following types of appointments. Keep in mind, this list is not all-inclusive; if you have questions about a condition, please give us a call to determine if a Telemedicine visit is suitable for you.

Illness: Cold, flu, coughing, fever, runny nose, congestion, sinus infection, upset stomach, nausea, headaches, eye infection or irritation, yeast infection, UTI
Injuries: Minor cuts or scrapes, neck or back pain, sprains or bruises, concussion analysis
Skin: Rashes, hives, dry skin or eczema, acne, poison ivy or oak, athletes' foot
Preventative care: Some prenatal visits, some well-child check-ups, some annual or sports physicals

See how our specialties are using Telecare over on Ogden Clinic's blog.

What is the price of a Telemedicine visit?

Virtual visits run just like a visit inside one of our clinics. You will be charged the same copay for a primary care visit, urgent care visit, or a specialist visit depending on which type of service is needed. Check with your insurance provider to review your copay or inquire about Telemedicine coverage.

Is my visit secure?

All data is encrypted, patient sessions are anonymous (we don't know who you are) and no patient info is stored persistently. We use the AES cipher with 128-bit keys to encrypt audio/video, and HMAC-SHA1 to verify data integrity

Can I receive a prescription following my call?

During your Telemedicine visit, your provider can prescribe many medications for you and will send your prescription(s) to the pharmacy of your choice. However, your provider may not be able to prescribe controlled substances and pain medication.

NOTE: Please do not use Telemedicine solely for prescription refills. Refills can be handled using Ogden Clinic’s Patient Portal or by contacting your provider.